You’re essentially trading the small chance of a bad experience for Eneba’s affordable prices. And if they take too long, we’re sure a PayPal dispute would get you your money back.īut the bottom line is, if you are unlucky enough to purchase a bad game key from them, you risk wasting your time waiting for their support team or PayPal to resolve your problem. They are still expanding their customer service team to handle the increased volume of orders.Īfter reading through enough negative comments and seeing how they played out, it seems Eneba does eventually make things right with their customers. While great for their revenue, their support staff wasn’t equipped to handle it. The COVID-19 stay-at-home orders around the world exploded their company’s sales by 60% nearly overnight and they’ve continued to grow from there. When asked to comment on the customer service complaints, the Eneba representative gave a passable explanation. While better than nothing, there were enough complaints about their support response times that lead us to believe they’re quicker to respond to bad reviews than they are to support emails. Nearly all negative comments on Trustpilot had a response from Eneba as shown above. A common complaint we saw was about purchasing invalid digital keys without any response from support. While our experience and most of the accounts we’ve read on Reddit and Trustpilot were positive, Eneba’s record is far from spotless.
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And we’ve gone on to purchase two additional PC games from Eneba in a similar fashion. We ended up having no problem adding the game to our Steam library and playing it. Granted this gives Eneba additional tax writeoffs at the end of the year, we thought it was a positive gesture to encourage gamers to pass on their cost savings to a greater cause.Ī few clicks after checkout, we got to our Steam key for Human Fall Flat and a big yellow button that made it easy for us to activate it.
*We recommend choosing PayPal as your payment method to take advantage of their Purchase Protection.Īnother pleasant surprise was the option to donate to a couple of charitable organizations providing COVID-19 relief.
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We were delighted no account registration was required and that there were plenty of payment methods including credit card, Google Pay, PayPal*, Paysafecard, and the company’s own currency system named Eneba Wallet. Risking $2.47 to get a $15 game seemed like a decent wager.Ĭlicking the “Buy Now” button took us straight to a checkout page. Still skeptical, we picked one of their cheapest PC games to start: Human: Fall Flat. But of course a company rep would say Eneba is legit. Steam’s suspension policy seems to support this. Eneba’s representative responded that he had never heard of anyone’s account getting banned for redeeming an invalid key, even from their “less honest” competitors. But what about their Steam accounts? Is there any risk there?” we asked. “So customers will get a refund if they purchase a dodgy digital key. Any customer affected would get their order refunded or replaced immediately. The vendors that show up on each product page are only a fraction of those who apply.Īnd in the off chance that a problem seller makes it through their application process, they’re kicked out after the first sign of dishonesty.
To continue our analogy, these sites are sometimes closer to Craigslist than they are to Amazon. Most gamers purchase from these stores assuming that in exchange for a killer deal, they’re accepting a small chance of getting scammed. While they are completely legal and legitimate businesses, they primarily feature products from unofficial sellers.
Third-party marketplaces like Eneba are sometimes referred to as gray market sites. It’s Eneba’s job to manage the sellers they work with, fulfill orders successfully, and provide support for their customers. They don’t directly sell any games or gift cards, they provide a platform for merchants to sell them. It’s easiest to think of them as an Amazon for video games. What is Eneba?įounded in 2018, Eneba is a relatively new online game key store based in Lithuania. But what’s the catch? Is Eneba legit or a scam site? In preparation for this article, we purchased items from their store, read through numerous experiences shared online, and interviewed one of their employees. Third-party game marketplaces like Eneba often list titles at heavy discounts, sometimes offering over 90% off retail prices. The risk you take purchasing from Eneba versus direct from the game publisher is your time.
But because of Eneba’s strict policies for its sellers, its do-good brand, and PayPal Purchase Protection, we feel comfortable purchasing from there. That means there is always a chance for third-party sellers to provide a faulty and/or illegitimately sourced product. Eneba is legit and our favorite unofficial game key site, but it’s still an online marketplace.
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